Privacy Policy

Welcome to Aeropaws! This Privacy Policy describes how Aeropaws collects, uses, and shares personal information of users of our website and services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect the following types of information:

  • Personal Information: This includes your name, address, email address, phone number, and other contact information you provide when you make a booking or contact us.
  • Pet Information: We collect information about your pet, including their name, breed, age, health condition, and any special needs.
  • Payment Information: We collect payment information, such as credit card details, to process your bookings. This information is securely processed by our payment gateway provider.
  • Website Usage Information: We collect information about how you use our website, including your IP address, browser type, operating system, and the pages you visit. We use cookies and similar technologies to collect this information.
  • Communications: We retain records of your communications with us, including emails, phone calls, and chat logs.

2. How We Use Your Information

We use your information for the following purposes:

  • Providing Services: We use your information to provide pet transportation services, process bookings, and communicate with you about your pet’s travel arrangements.
  • Customer Support: We use your information to respond to your inquiries, resolve issues, and provide customer support.
  • Payment Processing: We use your payment information to process your bookings and prevent fraud.
  • Marketing: With your consent, we may use your information to send you promotional emails about our services and special offers. You can opt out of receiving these emails at any time.
  • Improving Our Services: We use website usage information to analyze trends, track user behavior, and improve our website and services.
  • Legal Compliance: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders.

3. How We Share Your Information

We may share your information with the following third parties:

  • Service Providers: We share your information with third-party service providers who help us provide our services, such as airlines, ground transportation companies, and veterinary clinics.
  • Payment Processors: We share your payment information with our payment gateway provider to process your bookings.
  • Legal Authorities: We may share your information with legal authorities if required by law or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

4. Cookies and Similar Technologies

We use cookies and similar technologies to collect website usage information. Cookies are small text files that are stored on your device when you visit our website. We use cookies for the following purposes:

  • Essential Cookies: These cookies are necessary for the operation of our website and enable you to use our services.
  • Analytics Cookies: These cookies help us analyze how users interact with our website and improve its performance.
  • Marketing Cookies: These cookies are used to track your browsing behavior and show you relevant ads.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using encryption to protect sensitive information, such as payment details.
  • Implementing firewalls and intrusion detection systems to prevent unauthorized access to our systems.
  • Regularly monitoring our systems for security vulnerabilities.
  • Training our employees on data security best practices.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete information we hold about you.
  • Deletion: You have the right to request that we delete your personal information.
  • Objection: You have the right to object to the processing of your personal information.
  • Restriction: You have the right to restrict the processing of your personal information.
  • Portability: You have the right to receive your personal information in a portable format.

To exercise these rights, please contact us using the contact information provided below.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website and services after any changes constitutes acceptance of the new Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]
  • Address: [Your Physical Address]